Since 2006 we have been working in Assets & Skills Consulting in a way which makes our Clients fully achieve their business objectives. We concentrate on the effective functioning of the sales, customer service, HR, administration, logistics, storage and distribution.
The aim of our activity is to optimise business processes in Clients' companies, which allow them not only to increase their revenue, but also decrease expenses. Furthermore, there is an increase in the operational flexibility of their organisations.
Companies operate in dynamic environment. Many of them change their strategy, which happens every two years on average. What flexibility, what potential is needed for a company to maintain its strategic dexterity?
As Consultants-practitioners, we know what processes occur inside an organisation, we know and understand challenges faced by CEOs, department managers and HR employees.
We assist Clients with our competence, knowledge, experience and personal involvement. We support the maximum use of resources that our company has. Our Client's objective is our objective.
In Assets & Skills Consulting we convince business that the key to:
We work both for entities that are starting their operations in Poland, as well as companies which already operate in this market.
We concentrate on the improvement of the current operational efficiency of a Client's company.
We advise, develop and implement activities which are oriented towards high standards in this scope.
We convince people that making use of human capital is key to business development.
We work both for entities that are starting their operations in Poland, as well as companies which already operate in this market. We are prepared to carry out a business project from the start until complete operational capability has been reached.
We implement strategies effectively by:
When building and organising the structure of a company, we concentrate in particular on aspects which drive this company, i.e. the effectiveness of a trade department.
In Assets & Skills, we work in a consulting or implementing system - within the framework of interim management activities. We are prepared to manage a Client's company at the very least until a specific business goal is reached and/or target management personnel is employed and professionally prepared.
Within the scope of operational processes, in Assets & Skills we concentrate on the improvement of the current operational efficiency of a Client's company. We start from analysing the current state, in areas agreed upon with a Client. Then we develop new - streamlining solutions and their implementation is consequently supervised or carried out directly - within the framework of Interim Management service.
Areas of our specialty:
At each stage of managing an organisation – in cooperation with the Board, company management and operational employees, we advise and implement the best activities for the current and future situation of a Client, in accordance with good market practice and appropriately to the organisational capabilities of a Client.
Within the framework of services concentrated on the improvement of operational efficiency, we place particular emphasis on the way in which organisations view their customers (the so-called pro-customer approach in a company). We advise, develop and implement activities which are oriented towards high standards in this scope.
In Assets & Skills Consulting we work in a consulting or implementing system.
We concentrate on aspects such as:
In Assets & Skills we use holistic and creative approach to the implementation of projects. We develop standards of work and customer service, supplementing them with awareness development sphere as well as professional competence of employees. We train personnel at all levels, enabling them to increase their professional skills. As a consequence, there is an increase in employees' motivation, they are getting better and better at navigating the demanding area of business relations, and the market competitiveness of a Client's company grows.
In the scope of building company culture oriented towards the client, we prefer cooperation based on partnership. We are guided by good market practice as well as our Client's needs and capabilities.
In Assets & Skills Consulting we convince people that making use of human capital is key to business development. We think that it is not possible to develop a company without developing competences of its employees.
A team which is aware of its objectives, efficient, professionally prepared and motivated, is one of the key sources of competitive advantage.
At the same time, we are aware that such investment must yield a return, in accordance with the assumed purpose of the project.
Areas of our specialty:
When developing the competences of employees and managers of all levels, we use the following two methods:
Getting to know your personality type, your preferred communication style and adversative communicative type.
Identifying 4 basic personality types according to C.G. Jung and developing a behavioural tactic towards different persons, especially difficult ones.
Building efficient relations, strengthening one's influence on others, avoiding conflicts.
Defining individual areas of development and behaviours which may support this development. Practical exercises with the use of examples based on one's own professional situations.
Basic skills used to develop many other competences.
Developing practical communication tools, defining clients' needs.
Learning to think in terms of fulfilling one's own interests through satisfying clients' needs. Getting to know the stages of a sales process, controlling a conversation by asking questions, developing advantages and reacting to objections (and to a price).
Abilities which are a base for developing telephone sales skills.
Building business relations by phone, getting an interlocutor to accept you, developing the rules of the communication process with emphasis on phone.
Creating a tool to carry out effective sales conversations by phone: asking questions, building advantages, reacting to objections.
Practical exercises to consolidate the skills and preserve the ease of making a business conversation.
Before and after this workshop, it may be beneficial to consider learning efficient communication according to Insights® Discovery, in order to adjust one's communication to an interlocutor's needs.
Communication process between parties trying to reach an agreement in a matter which is important to them, while having various opinions, needs and motivations.
Developing problem analysis skills which give a real chance to assess a situation, develop a solution and effectively communicate, especially in emotionally difficult situations.
Practicing the acquired knowledge on examples from one's own professional experience.
Assessing current time management efficiency and its consequences. Determining a target, learning how to set priorities and objectives of undertaken tasks.
Planning in a way which takes you closer to the achievement of important goals. Learning how to manage free time for more effective rest.
During the workshop, participants develop their own workday schedules, determine weaknesses in their time management. They prepare action plans which enable them to further develop acquired competences.
Research shows that only 15% of a strategy is implemented in some companies.
The workshop, with the participation of the Customer Marketing Department, aims at learning and understanding a strategy, as well as communicating it effectively in everyday interaction with customers.
Practising communications made to customers, learning to cope with potentially difficult situations.
Getting to know the strengths and weaknesses of participants in the context of team members.
Learning how to knowingly contribute to teamwork and adapt to other members in a team, irrespective of a nominal position.
Preparing design team maps, understanding other people's way of acting and communicating.
Learning how to achieve goals in a team, recognise and develop a person's potential by delegating appropriate tasks to appropriate people.
Anticipating potential risks in various team member configurations.
Assertiveness is not only the art of refusing. It is primarily an approach that protects one's own interests and needs and respects another person at the same time.
During the workshop, assertive reactions to opinions expressed about participants are developed (including criticism, attack and allusion).
Participants learn to express their own opinions (including negative emotions) without succumbing to pressure to change one's mind, while maintaining good relations.
Assertiveness is the skill which is necessary for managers, salespeople and everyone whose goals rely on communicating with others.
Practice with the use of situations from one's own professional experience.
Preparing plans of developing one's own assertive approach.
Being aware of how our presentations are received by listeners, defining a desired self-image.
Learning how to establish presentation goals, its course and persuasive structure.
Necessary factors in holding a listener's attention, the analysis of using accessories and methods of working with them.
Getting to know the crucial aspects of body language and using one's voice, analysing the role of emotions experienced by speakers and listeners.
Presentation practice, obtaining feedback.
Preparing personal plans for developing this skill.
Developing one of the basic managerial skills, i.e. the effective implementation of a corporate strategy and sales targets, with support of co-workers.
Learning to cascade goals down to subordinates, negotiating a strategy and tactics for their implementation with appropriate clients. Defining promotion budgets and necessary competences.
Analysing the potential of individual markets and the share of one's product in those markets - methods to maintain or increase them.
Introduction to the implementation of this model into a salesperson's everyday work.
Learning the coaching approach in management.
Managers familiarize themselves with a model consisting in giving feedback together with involving a subordinate in changing their behaviour. This particular skill determines whether a subordinate's motivation will be maintained, or whether it will increase or decrease, and it directly translates into a manager's success or failure at work.
Learning to analyse employees' behaviour in terms of their effectiveness.
Emphasis on practical exercises in giving feedback in difficult situations, where good business relations between a manager and subordinate are seriously jeopardised.
Learning how to be a leader, i.e. a person who sets an ambitious objective and motivates their subordinates to go in a chosen direction.
The first stage involves learning to specify a task correctly, then assess the level of a subordinate's readiness to perform this task.
The last element consists in selecting an efficient way to match one's behaviour in order to provide sufficient support for a subordinate.
Practicing individual skills with the use of situations taken from one's everyday experience in management.
Acquiring knowledge and skills in the scope of inspiring others to believe in their own success and making them achieve exceptional results.
Getting to know one's personal coaching style, which directly translates into effective communication with subordinates.
Implementing the coaching approach results in increased quality of work environment, through promoting innovation, improving results, developing and retaining best employees, improving communication in a company, increased motivation and employees' involvement in achieving corporate goals.
Sometimes, instead of obtaining another competence, it is advantageous to develop the already possessed ones and applying them in a different way.
Then the participation of valued manager in coaching shall be considered. Building on the already possessed knowledge and skills, the manager is working on releasing and development of his/her potential.
The process of coaching shall be used for breaking one’s own barriers. It allows people to get to know themselves, act more consciously and innovatively, in line with the needs and objectives of his/her organization.
In Assets & Skills Consulting, we understand coaching as a process during which a Client strives to achieve a desired developmental goal. It is a process based on mutual trust and partnership relation. Clients themselves create solutions. On the other hand, a coach has tools which help a Client find those solutions.
The essence of coaching consists in providing support for a Client in making independent, intentional changes or changes agreed upon with their supervisors. This process triggers human potential, therefore, individual development brings benefits to an organisation, which can develop more fully, strengthen its competitiveness on the market and achieve specific business goals faster. Coaching is an investment for a company in permanent and long-term development of its organisation, as well as employees who are valuable for this company.
The best way is to start with the highest management or an entrepreneur. It is beneficial for them, as the first coaching recipients, to increase the effectiveness of their work in an organisation. This will help them to strengthen the company both through developing their competences, as well as creating appropriate approach. Such experience can be used in two ways: to recommend the coaching process to the members of their team, or introduce coaching-based management style.
In Assets &Skills we provide holistic coaching, which acknowledges that a person's functioning and their results are significantly influenced by their beliefs, ingrained habits in thinking and acting, hierarchy of values and a sense of identity. And each of these factors can increase or decrease the effectiveness of Client's actions, in every aspect of life.
What benefits does coaching bring?
Business Coaching relates to the context of an organisation where a Client functions professionally. It is usually connected with performed tasks, and the developmental goals and indicators are negotiated between a Client and the representative of an organisation (a supervisor or HR manager).
In terms of the process subject, business coaching can be divided into:
Personal/life coaching is usually provided outside the context of an organisation, requested by a private individual. The subject of coaching depends on a Client's individual needs and may concern the implementation of a vision in life, preparing plans, maintaining relations, health and appearance, creativity, financial freedom, children upbringing, making decisions in matters which are of key importance to a Client, etc.
"You are the only person in existence who can use your potential", Zig Ziglar
Personal development opportunity, meaning the implementation of solutions which are the closest to one's belief to use one's potential, is very motivational. Clients can wait for their organisation to provide initiative, but they can also take their potential in their own hands and build their reputation more effectively by going through a coaching process.
Allianz Bank, Allianz TU, AstraZeneca Pharma Poland Sp. z o. o., Bristol Myers-Squibb Polska Sp. z o. o., BOIRON Sp. z o.o., Coloplast Sp. z o.o., City Self Storage sp. z o.o., DSV Sp. z o.o. S.K.A., ECE Projektmanagement Polska Sp. z o.o., Electrolux Poland sp. z o. o, Apteka „Galenica” i Apteka „Pod Sasanką”, GE Money Bank, Gedeon Richter Marketing Polska Sp. z o.o., Green Caffè NERO, JZO Sp. z o. o., Kangu Self Storage, MAP Polska Sp. z o.o., Bank Millennium SA, Novo Nordisk Sp. z o. o., Oriflame Poland Sp. z o. o, NDG Medica, Pfizer Polska Sp. z o.o., Roche Polska Sp. z o.o., Spółdzielnia Inwalidów "ELEKTRON", Spółdzielnia Inwalidów TRUD, Sysmex Polska Sp. z o.o., V&S Luksusowa, Work Express.
Assets & Skills Consulting is registered in the Business Activity Register for the capital city of Warsaw under the number 419543, REGON (National Business Registry Number) 140379940, NIP (Tax Identification Number) 782-195-99-02